We get lots of questions here at Yeo Valley. So many, in fact, that we thought it might be handy to put the ones we hear most often, all in one place. And that place is here.
How do I sign up for an account and bank my Yeokens?
You can find out more about Yeokens, sign up for an account, bank your codes and learn more about the offers via this link.
How do I change my email address on my account and update my password?
Once you are logged into your Yeokens account, you can edit your details (including your password/email address/postcode) on your account page via this link. You will need to be logged in to view this page.
I’ve set up an account, but haven’t received my activation email yet?
Make sure you check your junk or spam folder, as sometimes emails get sent there instead of to your inbox. Please contact firstname.lastname@example.org if you’ve already done this.
What if I’ve forgotten my password?
Not a problem – just click the ‘forgot your password’ link on the sign up page. You’ll find this link underneath the password entry field once you’ve entered your email address.
How can I find my Yeokens balance?
Again, make sure you’re signed in and go to your account page. About halfway down the page you’ll see a section titled ‘Your Yeokens Balance Sheet’. This balance sheet is a mini statement showing how you’ve earned your Yeokens and how you’ve spent them.
How do I sign out of my Yeokens account?
At the top of the page it says ‘view your account’. Click on this and a drop down box will appear where you will see an option to ‘sign out’.
- How do I sign up for an account and bank my Yeokens?
When does Yeokens finish?
Yeokens is a rolling scheme, like many others of this type, and there is no set closing date. However, all codes must be entered within six months of the “use by” date of the product, otherwise they will expire.
Before Yeokens closes, we will give you at least three months’ notice by email and online, and explain how and when to spend your Yeokens.
How many different ways are there to spend your Yeokens?
You can spend your Yeokens in six ways:
- Events in the Valley
- Yeo Valley goodies
- Offers from our friends
- 2-for-1 offers such as great days out and afternoon teas
- Charity donations
- Monthly Raffle
You can find out more here.
How do I claim an offer?
Once you’ve banked enough Yeokens, swap them for the offer of your choice.
A message will appear on your screen asking for any further details required (i.e. delivery address, if we need to post your offer out to you).
You will receive a confirmation message on your screen when your claim has been successful, along with an email confirmation.
- When does Yeokens finish?
My code is invalid, how do I enter it?
Please check to ensure that you have entered your code correctly – all Yeokens codes contain letters only, to make it easier for you to enter them on tablets and smartphones, and they are 14 letters long. All codes will contain one of the following letters: C, E, F, H, K, P, T, W, X, Y – no other letters will be used.
If you still can’t enter it, send an email to email@example.com with a photo of your code and we will help you.
Where on the pack do I find my code?
The position of the code depends on the product. Each pack will clearly indicate where you can find your code:
Yogurt Pots: underneath the lid Yogurt 4-Packs: on the reverse of the sleeve Little Yeos 4-Packs: on the reverse of the sleeve Little Yeos 6-Packs: on the reverse of the sleeve 1 Litre Milk: on the reverse of the label 2 Litre Milk: on the bottle underneath the label Cream: underneath the lid Ice Cream: underneath the lid Compote: underneath the lid
How do I enter my codes?
Go to the Yeokens homepage and hit ‘Enter a Code’, which can be found in the menu at the top of the page or in the page header.
A drop down will appear where you can enter your codes. Remember to hit the ‘Bank Codes’ button to bank the codes you’ve entered.
If you want to enter more codes than there’s space for on your screen, just click ‘I still have more codes’ and more fields will appear.
Once you’re done click the ‘All done?’ button and you’ll return to the Yeokens homepage.
My code is illegible or missing
If your pack has the Yeokens rosette on the front but there is no code, or it is difficult to read please contact us at firstname.lastname@example.org and we will send you a substitute code or add the Yeokens for you.
- My code is invalid, how do I enter it?
How long will my goodies take to be delivered?
Please allow 28 days for your goodie(s) to be delivered.
What if my Yeo Valley goodies arrive damaged?
We hope this won’t happen, but if it does, don’t worry. All you need to do is take a photograph of the damaged item and send it to email@example.com – we’ll arrange for a replacement to be sent to you.
What if my chosen goodies aren't available?
We continuously monitor stock levels of our freebies so any out-of-stock items will be clearly stated. If we decide to discontinue an item, this will be removed completely. From time to time we may ‘rest’ or change our freebies to help make sure everything we offer is relevant, and so there’s something for everyone.
- How long will my goodies take to be delivered?
How many different charities are there to choose from?
Each quarter, you can donate your Yeokens to one of three charities. Three new charities will be selected each quarter.
How do I donate to my chosen charity?
All you need to do is visit the Charities page to find information on the three charities that have been chosen each quarter. Click the “Donate” button for the charity you wish to donate your Yeokens to and you’ll be asked to select the number of Yeokens you would like to donate, then hit the final ‘Donate’ button.
A confirmation message will appear on your screen when your donation has been received.
How do the charities benefit from my donations?
Each quarter, the charity with the most Yeokens donated will receive £1,500 from Yeo Valley and the two runners-up will receive £1,000 each.
Can I suggest a charity for the next quarter?
Yes, you can – there is a nomination form on the charities page which you need to complete and send back to us.
How will I find out which charities received the donations?
At the end of each quarter, the winner will be announced on our website.
- How many different charities are there to choose from?
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