Yeoken Banking FAQs

What's your question?

You can still type in the 14-letter codes, just like before, but we've introduced another way to make things easier for you.

Q.Why do you use QR codes for Yeokens?

Q.What is a QR code?

Q.Which products have QR codes as well as 14-letter codes?

Q.How do I scan a Yeokens QR code?

Q.How do I scan a Yeokens QR code online?

Q.Why are you requesting access to the camera on my mobile phone, tablet or computer?

Q.What if I am having trouble scanning my QR code?

Q.Can I scan a Yeokens QR code from the built-in camera app on my device or a third party barcode scanner?

Q.Can I scan a Yeokens QR code on a desktop or laptop?

Q.What if I want to scan a Yeokens QR code and already have a Yeokens account?

Q.What if I want to scan a QR code but don't have a Yeokens account?

Q.What if I want to scan a QR code but have no internet access at the time?

Q.What does the message "Code being processed" mean?

Q.Can I scan the QR code more than once?

Q.Can I scan the QR code and type in the 14-letter code from the same pack?

Q.Can I bank Yeokens by scanning QR codes and typing in 14-letter codes?

Q.What happens if my QR code doesn't scan?

Q.What if my QR code is damaged, torn or unreadable?

Q.What if my pack does not contain a QR code?

Q.How long is my QR code valid for?

Find the special Yeokens codes on our packs and scan or type them here to collect, spend and win.

No idea what all this is about? Either take a look at our Handy Yeokens Guide, view the , or get in touch - we'll soon be able to set you straight.

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