Meet Sally

Meet Sally, the Answer to all of your Customer Service Prayers…

Friday 1st June 2018

We were lucky enough to squeeze some time in during this lady’s busy day to have a quick chat about life…

“The day begins with a cup of tea, Earl Grey ideally! I spend the day looking at customer queries, they are mostly emails but we also get some calls and letters, some of them are questions we need to pass to a different department or ask different members of the team. We might post out different bits of merchandise as well if there have been any issues with delivery.

It feels surprising to say but I’ve been here for 11 years, it’s gone very quickly, I don’t think I expected to still be working here after so long! Working here has taught me a lot about the benefits of organic in general and given me a much greater understanding about the Soil Association and the important work they do.

I love lunchtime! It means we get to eat in our glorious canteen and I enjoy going for a walk afterwards – with such fantastic surroundings, I’d be crazy not to get some air! The team we work with are all lovely and I like reading out the amusing stories that some of our customers send in for us and seeing the nice photos they send too. It’s not all easy though, some days are so busy and we get so many emails, one minute you think you’re on top of everything and then next minute 100 more emails have come into the inbox! Luckily our customers are normally quite patient with us!

If I didn’t work at Yeo Valley, I love the idea of spending more time outside, perhaps gardening or with my horses; I’m definitely an outdoorsy person. I live on a Yeo Valley farm where my husband looks after the cows. We have 2 lovely children to entertain us, so I suppose you could say I’m also a taxi service in my spare time! I enjoy growing vegetables in my garden and then using them in my cooking. I also have 3 dogs, 2 horses and chickens to look after so all of that keeps me very busy!

Some of the events I’ve worked at have been pretty memorable, I like working in the ice cream van, ValleyFest in particular stands out. Bring on the next one in August, I’m keeping my fingers crossed for sunshine, you just can’t count on it with our British summer!”

Comments on “Meet Sally, the Answer to all of your Customer Service Prayers…”

  • We are regular customers buying various yoghurts (both plain and fruit) on a weekly basis from Tesco and Waitrose. During the last couple of weeks we have noticed the products being rather watery and weak compared to the usual splendid formula! Have you changed something and if so why?! If this continues you will sadly lose us as customers! On average we buy 4 cartons a week.

    Barrie and Gwenda Melhuish on 1st August 2022 at 4:22 pm

  • Purchased tubs of Yeo Valley fruit yoghurts at Sainsbury’s this past week. Today I opened the Black Cherry variety only to find the contents were a goey, watered down mess. The other tubs were checked and are perfect. Big disappointment. I have never had something like this happen before. Any clues.
    Sincerely, Graham.

    Graham Cockrell on 27th July 2022 at 11:49 am

  • Hi Pamela,
    I use coffee grounds on my garden and also my window boxes.
    I always get mine free from Waitrose!
    It works a treat as the slugs and snails hate it!

    Anonymous on 6th July 2020 at 5:11 pm

  • Hi Sally,
    When I started collecting the Yeokens we were looking forward to going out to enjoy some Cream Teas throughout the summer. Obviously Covid19 has put a stop to all those “Lock In” is all over will the Teas start again – Looking forward to visiting some of those Tea rooms

    Roger Bassnett

    Anonymous on 10th April 2020 at 12:51 pm

  • I love your organic whole milk always choose it and so happy it’s brutish I’m 69 this year and I do try to encourage my friends to buy this wonderful milk

    Thankyou angela x

    Angela Nicolaou on 21st January 2020 at 5:56 pm

  • Hi Sally. I also, in my small way try to grow organic in a small garden, now I am retired and in my 70. But growing veggies, (I am a vegetarian) can be difficult. The slugs and snails, for instance have eaten all my runner bean plants I recently planted, in spite of crushed eggshell scattered around the plants, and copper piping partially surrounding them! But hey ho started again,planting seeds direct into the soil. I love Somerset and was actually born in Bath. Would love to bring my 3 lovely grandchildren down to Yeo Valley sometime. More power to your elbow,as the saying goes! Pamela Bowen
    PS. Meant to say love the yogos and have yoghurt every day!

    Anonymous on 21st June 2019 at 10:16 am

  • Just received my yeoken gifts b/tin bottle t-towel apron they are very good quality and very colourful.Its a pity I can only order one off each

    Leah Shutt on 10th April 2019 at 9:47 pm


    Anonymous on 15th October 2018 at 2:57 pm

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