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Terms & Conditions

Yeokens Terms & Conditions

last updated 21/08/18

The promotion is only open to legal UK residents aged 18 or over. Employees of Yeo Valley and any Partner/Supplier related to the promotion may participate, however those that are directly connected with the running of the promotion are ineligible.
Purchase is necessary and internet access is required to participate.
To participate:
- Register at www.yeovalley.co.uk and open a Yeoken Account (it is free but will require your name and contact details), if you have not already done so. Only one Yeoken Account per person (for the avoidance of doubt, this shall be based upon one account permitted per unique email address).
- Purchase any promotional Yeo Valley products with a “collect Yeokens with this pack” rosette. The promotion may be found on the following packs of Yeo Valley products, while stocks last:
  - Whole Milk Natural Yogurt 1kg
  - 0% Fat Natural Yogurt 1kg
  - Greek Style Natural Yogurt 950g
  - Whole Milk Natural Yogurt 500g
  - 0% Fat Natural Yogurt 500g
  - Greek Style Natural Yogurt 450g
  - 0% Fat Greek Style Natural Yogurt 450g
  - Strawberry Yogurt 450g
  - Peach & Apricot Yogurt 450g
  - Blueberry & Lime Yogurt 450g
  - Raspberry Yogurt 450g
  - Mango & Vanilla Yogurt 450g
  - Black Cherry Yogurt 450g
  - Lemon Curd Yogurt 450g
  - 0% Fat Vanilla Yogurt 450g
  - Raspberry & Passion Fruit Yogurt 450g
  - Rhubarb Yogurt 450g
  - Greek Style Yogurt with Honey 450g
  - Greek Style Yogurt with Coconut 450g
  - Greek Style Yogurt with Vanilla 450g
  - Limited Edition Yogurt 450g
  - Bio Light Strawberry 450g
  - Bio Light Peach 450g
  - Bio Light Blueberry & Blackcurrant 450g
  - Whole Milk Natural Yogurt 175g
  - 0% Fat Natural Yogurt 175g
  - Whole Milk Natural Yogurt 150g
  - 0% Fat Natural Yogurt 150g
  - Greek Style Natural Yogurt 150g
  - 0% Fat Greek Natural Yogurt 150g
  - Whole Milk Natural Yogurt 4-pack
  - Fruity Favourites Yogurt 4-pack
  - Tropical Treats Yogurt 4-pack
  - Strawberry Yogurt 4-pack
  - Lemon Curd Yogurt 4-Pack
  - Blueberry & Lime Yogurt 4-pack
  - Greek Style Yogurt with Honey 4-pack
  - 0% Fat Greek Style Yogurt with Honey 4-pack
  - Little Yeos Fruity Favourites Yogurt 4-pack
  - Little Yeos Limited Edition Yogurt 4-pack
  - Little Yeos Pear & Apple/Strawberry & Peach Fromage Frais 6-pack
  - Little Yeos Mango & Vanilla/Strawberry & Vanilla Fromage Frais 6-pack
  - Little Yeos Strawberry & Raspberry Fromage Frais 6-pack
  - Little Yeos Raspberry & Apricot Fromage Frais 6-pack
  - Bio Light Strawberry 4-pack
  - Bio Light Peach 4-pack
  - Bio Light Blueberry & Blackcurrant 4-pack
  - Apple and Berry Compote 450g
  - Summer Fruits Compote 450g
  - Crème Fraiche 200g
  - 0% Fat Crème Fraiche 200g
  - Double Cream
  - Soured Cream Low Fat
  - Semi-skimmed Milk 1 litre
  - Skimmed Milk 1 litre
  - Whole Milk 1 litre
  - Skimmed Milk 1.5 litre
  - Semi-skimmed Milk 1.5 litre
  - Whole Milk 1.5 litre
  - Semi-skimmed Milk 2 litre
  - Whole Milk 2 litre
  - Ice Cream Vanilla 500ml
  - Ice Cream Double Chocolate 500ml
  - Ice Cream Salted Caramel 500ml
  - Ice Cream Strawberries & Cream 500ml
  - Single Cream 227ml
  - 0% Fat Greek Vanilla Yogurt 450g
  - Greek Natural Yogurt 4x120g
- More products may continuously be added/removed so for the avoidance of doubt, any product that contains the Yeokens Rosette will be eligible for the promotion.
- Enter the unique codes in or on promotional Yeo Valley products online to collect Yeokens and exchange them for offers on selected partner products and services or entry/ies into the monthly raffle. Each code can only be used once.
- Up to 20 of the following offers may be redeemed per Yeokens Registered User. Maximum number per offer is detailed on the offer page; Yeo Valley Goodies, Events in the Valley, Great Days Out, Afternoon Teas, Offers from our Friends.
The value of Yeokens awarded per activity is at the discretion of the Promoter and may vary. The value of Yeokens awarded per purchase varies per product but is clearly identifiable from the Yeokens Rosette on the front of packs.
Offers are currently available and will continue until such time as notified on the site by the Promoter.
All codes must be entered within 6 months of the use by date on the product.
3 months’ notice will be given by email and online to Yeoken account holders before the Yeokens scheme closes.
Yeokens have no cash value and are non-transferable. All Yeokens awarded to a Registered User will be stored and available for display on “Your Yeokens Balance Sheet”.
Users must not supply false information in their registration or share their account details with others, and no individual should participate under any identity that is not their own.
All offers are subject to availability. Having enough Yeokens in your account to qualify for an offer is not a guarantee of entitlement to that offer.
Yeokens shall be subtracted from a registered user’s account immediately upon choosing to redeem them against an offer.
Termination of an account
- A user may terminate their Yeokens account at any time by logging into their Yeokens account and choosing the option to delete their account on the Your Account page. Once deleted, accounts cannot be reactivated.
- The Promoter may, at its sole discretion, terminate the user account of anyone registering under details that the Promoter has reasonable grounds to believe are false.
- If a user’s profile is terminated or removed, then the Yeokens will be deleted from the user’s Bank. The Promoter may, in its sole discretion, terminate the account of, and/or prohibit further participation in the promotion by, any person who tampers with or benefits from any tampering with the website, including the Yeokens process or with the operation of the Yeokens process, or acts in violation of these conditions, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.
- The Promoter reserves the right, in its discretion (provided it acts reasonably), to remove a registered user where it is felt that the they are in breach of these Terms and Conditions or is otherwise acting contrary to the spirit of the promotion. This includes, but is not limited to:
  - Attempting to collect or redeem Yeokens in contravention with these Terms and Conditions;
  - Selling/raffling off offers for a monetary benefit; and/or
  - Attempting to have, or having, multiple accounts.
If your Yeokens account has a period of 12 months of inactivity (no Yeokens banked or valid logins), we will email you to ask if you wish for your account to remain active. To keep your account active, you must respond by clicking the link in the email within 28 days. Failure to do so will result in your Yeokens account being deactivated and any Yeokens collected will be lost. You may create a new Yeokens account at any time.
All Yeokens accounts must be activated within 6 months of account creation. Failure to do so will result in your Yeokens account being deactivated. You may create a new Yeokens account at any time.
All offers and products are subject to the standard terms and conditions of the partner.
Yeoken Exchange: There are different products/days out that Yeokens can be exchanged for. The quantity of Yeokens required will vary depending on the item chosen.
- Goodies: various Yeo Valley branded and non-branded merchandise
- Offers from our Friends: discount codes and freebies from our selected friends
- 2 for 1: including various offers such as Great Days Out, Afternoon Teas, Cakes & Tea and Gym passes
- Charity Donation: Use your Yeokens to vote for your favourite charity from our selected charities
- Monthly Raffle: Spend your Yeokens for your chance to win our monthly prize(s). There is no maximum number of Yeokens that can be exchanged for entry into the monthly raffle. One Yeoken equals one entry.
- Dairy-Go-Round: Use your Yeokens account to play the instant win game. There is a maximum of 3 plays per user per day.
- Events in the Valley: Spend your Yeokens on visits to the Yeo Valley.
Additional Exchange Conditions:
- Offers:
  - Yeo Valley Goodies:
    - In the event that a Goodie is unavailable, we will contact you as soon as possible to exchange for an alternative Goodies or refund your Yeokens.
  - Events in the Valley:
    - “Demi Demo Days” – Visit www.yeovalley.co.uk/come-and-visit-us/june-julys-demi-demo-days/ for further information.
    - “Farm to Fridge Days” – Visit www.yeovalley.co.uk/come-and-visit-us/farm-to-fridge/ for further information.
    - For “Events in the Valley” offers, recipients must claim their offer to receive a unique code, and an Eventbrite booking link, and then enter their unique code to book their ticket. These offers must be redeemed by 31^stMay 2019 unless otherwise stated. Subject to availability and opening times. See yeovalley.co.uk/yeokens/spend/ for details.
    - One claim equals one entry for one person, unless otherwise stated.
    - If a cancellation is made 7 days prior to the event, you will receive a full refund of your Yeokens.
    - You may transfer your “Events in the Valley” offer to another person.
    - Your “Events in the Valley the Valley” voucher code is valid for 6 months from the date of exchange of Yeokens for the offer.
    - If users cancel a booking (Events in the Valley) and do not then turn up without 24 hours’ notice, users’ will not receive a refund and will not be able to enjoy their booking at another date.
  - Offers from Our Friends:
    - Partner: Bookchoice
    - Offer: Two months’ free membership Yeokens required: 100
    - Partner: Beeswax Wraps
    - Offer: 15% off Yeokens required: 15
    - Partner: Forest Holidays
    - Offer: 5% off Forest Holidays Yeokens required: 10
    - Partner: Little Cooks Co.
    - Offer: 50% off Yeokens required: 45
    - Partner: HippyChick
    - Offer: 25% off Yeokens required: 25
    - Partner: Kiddimoto
    - Offer: 20% off Yeokens required: 20
    - Partner: CityUnscripted
    - Offer: 20% off Yeokens required: 20
    - In order to redeem each offer, simply log into your Yeokens account and follow the instructions.
    - Only one of each offer may be redeemed per Yeokens account holder between the dates specified below.
    - All offers are subject to availability. FREE offers are limited in number, and having enough Yeokens in your account to qualify for an offer is not a guarantee of entitlement to that offer.
    - All offers are subject to the standard terms and conditions of the partner.
    - Offer codes are valid until 31st May 2019 unless stated otherwise.
  - The Gym Group Offer:
    - All day passes must be booked online at www.thegymgroup.com.
    - Offer specific T&Cs apply.
    - Offer must be redeemed by 31st May 2019.
    - The Promoter is not responsible for any cancellations by the individual venues for reasons outside of the Promoter’s control
    - The Promoter advises all users to contact the venue prior to their offer to ensure their booking is still valid.
  - Great Days Out and Afternoon Teas:
    - Each offer will have its’ own specific conditions so please ensure you carefully read the conditions of each venue and in some cases, contact the participating venue.
    - Vouchers must be printed and presented to the venue.
    - All vouchers must be redeemed by 31st May 2019.
    - Upgrades to offers may be available in certain circumstances with any difference to be paid, consumers must contact the venue directly for more details.
    - The Promoter is not responsible for any cancellations by the individual venues for reasons outside of the Promoter’s control
    - The Promoter advises all users to contact the venue prior to their offer to ensure their booking is still valid.
  - Charity Donations: There are three chosen charities per quarter, selected by Yeo Valley. Each quarter, the charity with the most Yeokens will receive a £1,500 donation from Yeo Valley, with the two runner-ups receiving a donation of £1,000 each. You may request details of the charity donation by writing to Yeo Valley Yeokens 2018 Charity, PO Box 704, Pinner, HA5 9PF for a period of 2 months from the end of the quarter.
  - Current Quarter (ending 30th September 2018):
    - Freedom Wizard – See freedomwizard.co.uk for more information.
    - Good Soil Trust – See goodsoil.org.uk for more information.
    - The Bumblebee Conservation Trust – See bumblebeeconservation.org for more information.
Please allow up to 28 days for delivery of all offers/products.
No refunds available once Yeokens have been redeemed.
The Promoter cannot accept any liability for:
- Non or late delivery of offers or products to the account holder by the third party;
- Faulty products;
- Inaccurate description of the offer or product by the Provider on the Yeo Valley website.
Legal Liabilities
Please note that while we want to encourage you to collect Yeokens and enjoy the benefits of the promotion we actively discourage over-consumption. DO NOT purchase more product than you can reasonably use.
The Promoter accepts no responsibility for incomplete, incorrectly submitted, delayed, corrupted or misdirected registrations, Yeokens claims, disputes or correspondence relating to any aspect of the promotion (including but not limited to claims for Yeokens) whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
The Promoter accepts no responsibility for any third party illegal or fraudulent action/inaction that may occur on or through the promotion, but reserves the right to take action against any third party it knows or has reasonable grounds to believe is responsible for such action/inaction.
Whilst we will always try to ensure that the website and all of its games and functions are working as they should be, problems may occur from time to time. The Promoter accepts no responsibility for any intermittent problems which may arise with the functioning of the game or of the user accounts.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss), expense OR damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with use of the promotion and its content (in physical sphere, e.g. playing games described on the website), except for any liability which cannot be excluded by law (including death or personal injury) in which case that liability is limited to the minimum allowable by law.
The Promotional website may contain links to other websites that the Promoter does not own or operate. Please be aware that the Promoter does not control, recommend or endorse, and is not responsible for their content, products, services or privacy policies.
If for any reason any aspect of the Promoter is not capable of operating as intended, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may at its sole discretion cancel, terminate, modify or suspend the promotion or invalidate affected Yeokens or the accounts.
The Promoter may require users to provide proof of identity, proof of age and proof of residency. Identification considered suitable for verification is at the Promoter‘s discretion.
Your personal data will be held in accordance with all relevant data protection legislation currently in force. To view our Privacy policy please visit: www.yeovalley.co.uk/privacy-policy. We will only use your personal data for the administration of the promotion and for no other purpose unless we have your consent. We will only share your data with our Fulfilment Partners for the purposes of and in order to fulfil the promotion.
The Promoter may require users to provide proof of identity, proof of age and proof of residency. Identification considered suitable for verification is at the Promoter‘s discretion.
The Promoter reserves the rights, at its sole discretion, to modify these Terms at any time, and limits its liability in relation to such action to the fullest extent permissible under English law.