Meet Sally

Meet Sally, the Answer to all of your Customer Service Prayers…

Friday 1st June 2018

We were lucky enough to squeeze some time in during this lady’s busy day to have a quick chat about life…

“The day begins with a cup of tea, Earl Grey ideally! I spend the day looking at customer queries, they are mostly emails but we also get some calls and letters, some of them are questions we need to pass to a different department or ask different members of the team. We might post out different bits of merchandise as well if there have been any issues with delivery.

It feels surprising to say but I’ve been here for 11 years, it’s gone very quickly, I don’t think I expected to still be working here after so long! Working here has taught me a lot about the benefits of organic in general and given me a much greater understanding about the Soil Association and the important work they do.

I love lunchtime! It means we get to eat in our glorious canteen and I enjoy going for a walk afterwards – with such fantastic surroundings, I’d be crazy not to get some air! The team we work with are all lovely and I like reading out the amusing stories that some of our customers send in for us and seeing the nice photos they send too. It’s not all easy though, some days are so busy and we get so many emails, one minute you think you’re on top of everything and then next minute 100 more emails have come into the inbox! Luckily our customers are normally quite patient with us!

If I didn’t work at Yeo Valley, I love the idea of spending more time outside, perhaps gardening or with my horses; I’m definitely an outdoorsy person. I live on a Yeo Valley farm where my husband looks after the cows. We have 2 lovely children to entertain us, so I suppose you could say I’m also a taxi service in my spare time! I enjoy growing vegetables in my garden and then using them in my cooking. I also have 3 dogs, 2 horses and chickens to look after so all of that keeps me very busy!

Some of the events I’ve worked at have been pretty memorable, I like working in the ice cream van, ValleyFest in particular stands out. Bring on the next one in August, I’m keeping my fingers crossed for sunshine, you just can’t count on it with our British summer!”

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