Meet Sally

Meet Sally, the Answer to all of your Customer Service Prayers…

Friday 1st June 2018

We were lucky enough to squeeze some time in during this lady’s busy day to have a quick chat about life…

“The day begins with a cup of tea, Earl Grey ideally! I spend the day looking at customer queries, they are mostly emails but we also get some calls and letters, some of them are questions we need to pass to a different department or ask different members of the team. We might post out different bits of merchandise as well if there have been any issues with delivery.

It feels surprising to say but I’ve been here for 11 years, it’s gone very quickly, I don’t think I expected to still be working here after so long! Working here has taught me a lot about the benefits of organic in general and given me a much greater understanding about the Soil Association and the important work they do.

I love lunchtime! It means we get to eat in our glorious canteen and I enjoy going for a walk afterwards – with such fantastic surroundings, I’d be crazy not to get some air! The team we work with are all lovely and I like reading out the amusing stories that some of our customers send in for us and seeing the nice photos they send too. It’s not all easy though, some days are so busy and we get so many emails, one minute you think you’re on top of everything and then next minute 100 more emails have come into the inbox! Luckily our customers are normally quite patient with us!

If I didn’t work at Yeo Valley, I love the idea of spending more time outside, perhaps gardening or with my horses; I’m definitely an outdoorsy person. I live on a Yeo Valley farm where my husband looks after the cows. We have 2 lovely children to entertain us, so I suppose you could say I’m also a taxi service in my spare time! I enjoy growing vegetables in my garden and then using them in my cooking. I also have 3 dogs, 2 horses and chickens to look after so all of that keeps me very busy!

Some of the events I’ve worked at have been pretty memorable, I like working in the ice cream van, ValleyFest in particular stands out. Bring on the next one in August, I’m keeping my fingers crossed for sunshine, you just can’t count on it with our British summer!”

Comments on “Meet Sally, the Answer to all of your Customer Service Prayers…”

  • Hi Pamela,
    I use coffee grounds on my garden and also my window boxes.
    I always get mine free from Waitrose!
    It works a treat as the slugs and snails hate it!

    beverley on 6th July 2020 at 5:11 pm

  • Hi Sally,
    When I started collecting the Yeokens we were looking forward to going out to enjoy some Cream Teas throughout the summer. Obviously Covid19 has put a stop to all those “Lock In” is all over will the Teas start again – Looking forward to visiting some of those Tea rooms

    Roger Bassnett

    Roger on 10th April 2020 at 12:51 pm

  • I love your organic whole milk always choose it and so happy it’s brutish I’m 69 this year and I do try to encourage my friends to buy this wonderful milk

    Thankyou angela x

    Angela Nicolaou on 21st January 2020 at 5:56 pm

  • Hi Sally. I also, in my small way try to grow organic in a small garden, now I am retired and in my 70. But growing veggies, (I am a vegetarian) can be difficult. The slugs and snails, for instance have eaten all my runner bean plants I recently planted, in spite of crushed eggshell scattered around the plants, and copper piping partially surrounding them! But hey ho started again,planting seeds direct into the soil. I love Somerset and was actually born in Bath. Would love to bring my 3 lovely grandchildren down to Yeo Valley sometime. More power to your elbow,as the saying goes! Pamela Bowen
    PS. Meant to say love the yogos and have yoghurt every day!

    Pamela on 21st June 2019 at 10:16 am

  • Just received my yeoken gifts b/tin bottle t-towel apron they are very good quality and very colourful.Its a pity I can only order one off each

    Leah Shutt on 10th April 2019 at 9:47 pm


Comment on this thread

Keep up with everything happening in the valley...

...including upcoming events, recipes, competitions and more. Just pop your email address in below:

By signing up, you’re confirming that you’re over 18 and would like us to send you our newsletters and offers by email. Remember, we’ll never pass on your information (unless you’ve specifically asked us to). Check out our Privacy Policy for more info.

Find out more